Work Teams
Chapter 8 talks about team-based organizations and the types of teams that exist. I have much experience with work teams. My work has about 20 clients which are split up amongst five different teams. Each team is responsible for taking care of each of their client’s needs and making sure that we keep each client happy. Each team has goals to hit each month with incentives to keep the team focused on hitting the goals. And though each team member has their own tasks and responsibilities, if one team member makes a mistake, it reflects the whole team, not just them as an individual. We are taught that it is not about the work you do individually but how you come together as a team to accomplish what needs to be accomplished. If a team has too many people out for the day, then another team will step in and help this team with whatever needs to be done for the day.
When I first started at this organization, there were only 3 teams. But the company has grown so much already that they have hired enough employees and taken on enough clients to have 5 teams. Lately there has been talk of finding a different and bigger location for our office because we will be expanding even more, by hiring more people, taking on more clients and creating more teams, which is very exciting.
When you are working in a team environment all of the successes will be taken as a team and all of the mistakes will be taken by the team. For example if a coworker makes a mistake with a patient or the patient had a bad experience, when that unhappy person calls the office to complain they don't care who they are talking to (if it was the person who messed up or not)they just want to say their piece and get whatever it is that they are wanting. The same goes for happy patients I may not be the one that helped them but if I answer the phone they will thank me on behalf of the work the office has done for them. When our office staff is working together as a team our efficiency improves as do the the patients moods.
ReplyDelete